---
title: How to evaluate AI support platforms
description: Discover how to evaluate AI support platforms (when your brand makes physical products).
---

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## Access the CX Network report

Conversational interfaces no longer your brand's USP. Discover how to innovate your user experience to deliver exceptional CX that stands out from the crowd.

What's inside:

✅ How to create user interfaces that solve complex problems and set new standards in CX, while remaining true to your brand

✅ How AR, VR and emotional intelligence could augment the CUIs of the future  

✅ Case studies from Frontpoint and Irrigreen and input from practitioners at Lowe’s, Aspire Lifestyles and John Lewis Partnership

 

 

ACCESS THE 2026 BUYERS GUIDE

# How to evaluate AI support platforms

Not all AI support platforms are built the same, especially if you make physical products. Discover the five questions that reveal whether a platform can truly handle product support, or is just retrofitted to look like it can.

 

What's inside:

- How leading brands define and measure real resolution and why containment and deflection metrics fall short
- Why multimodal AI, curated troubleshooting, and device-specific context are non-negotiable for physical product support  
- How brands like PetSafe, Ecobee, Pura, and Broan NuTone are reducing costs and resolving more issues without adding headcount.

![How to evaluate 
AI support platforms - 1.png.png-1](https://info.mavenoid.com/hubfs/How%20to%20evaluate%20%E2%80%A8AI%20support%20platforms%20-%201.png.png-1 "How to evaluate 
AI support platforms - 1.png.png-1")

![Generate-Deals-icon](https://info.mavenoid.com/hubfs/Generate-Deals-icon.svg "Generate-Deals-icon")

$2.6M

saved in FTE costs by PetSafe

 

![PetSafe](https://info.mavenoid.com/hubfs/PetSafe.svg "PetSafe")

![Intelligent-support-icon](https://info.mavenoid.com/hubfs/Intelligent-support-icon.svg "Intelligent-support-icon")

76%

self-service resolution by Pura

 

![pura](https://info.mavenoid.com/hubfs/pura.svg "pura")

![Jabra](https://info.mavenoid.com/hubfs/company2.png "Jabra")

![Husqvarna](https://info.mavenoid.com/hubfs/company3.png "Husqvarna")

![Alfa Laval](https://info.mavenoid.com/hubfs/company4.png "Alfa Laval")

From printers and speakers to dishwashers and robots,  
Mavenoid powers product support for the world’s most iconic brands. 

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