In the CX community as everywhere else, there’s a lot of buzz around generative AI. Its benefits on customer service are great - GPT can personalize customer interactions, analyze data, and handle large volumes of customer inquiries. But if you’re a customer support professional, particularly in hardware, looking to automate and streamline complex troubleshooting and more, there are many additional areas of AI to explore and understand.

In this webinar, we’ll discuss how developments like GPT can be applied to hardware support, and how you can harness the full power of AI to optimize your support function. Sign up today to gain valuable insights into the world of GPT and AI. We’ll talk about:

• The basics of generative AI
• How new developments in generative AI & GPT can be applied to customer and hardware support
• AI beyond GPT
• And much more

Speakers: 

Omar Ahmad, Sr Director, Operational Excellence, Positec

Galina Ryzhenko, Head of Product, Mavenoid

Gérard Dupont, Head of Machine Learning, Mavenoid