In the CX community as everywhere else, there’s a lot of buzz around generative AI. Its benefits on customer service are great - GPT can personalize customer interactions, analyze data, and handle large volumes of customer inquiries. But if you’re a customer support professional, particularly in hardware, looking to automate and streamline complex troubleshooting and more, there are many additional areas of AI to explore and understand.
Following our live webinar on the new developments in AI and its impact on customer support, we are hosting an AMA session with Galina Ryzhenko, VP of Product at Mavenoid, to answer all of your pressing questions on the topic of AI, GPT, LLMs, and more.
