--- title: Product Support Summit in Amsterdam description: Join us to learn how multimodal AI delivers faster, more accurate resolution at scale image: https://info.mavenoid.com/hubfs/Amsterdam.gif --- [Skip to content](https://info.mavenoid.com/pss-amsterdam-2026#main-content) [![Mavenoid logo featuring the brand name in a bold, modern font alongside a circular icon symbolizing AI-driven support solutions.](https://info.mavenoid.com/hubfs/mavenoid-logo-orange.svg)Homepage](https://www.mavenoid.com/) ## Product Support Summit # Designed to resolve: The power of multimodal AI ### Amsterdam┃March 5, 10:00 - 18:00 [Register now](https://info.mavenoid.com/pss-amsterdam-2026#Register) ## The next standard in support ### How multimodal AI delivers faster, more accurate resolution at scale Support for physical products is entering a new chapter where multimodal AI changes how issues are understood and resolved. By combining text, images, video, and voice, teams can reduce friction, improve accuracy, and deliver faster resolution for complex support scenarios. At this Product Support Summit, leaders will explore how multimodal AI is being applied in practice, when it delivers the most value, and how human expertise complements AI in more complex cases. Expect real examples, practical frameworks, and customer stories that show how leading teams are building support experiences that scale. [Save my seat](https://info.mavenoid.com/pss-amsterdam-2026#Register) ![amsterdam-summary-2](https://info.mavenoid.com/hubfs/amsterdam-summary-2.jpg "amsterdam-summary-2") ## Speakers ![avatar-Stephan-Stanley Black & Decker](https://info.mavenoid.com/hs-fs/hubfs/avatar-Stephan-Stanley%20Black%20%26%20Decker.png?width=200&height=221&name=avatar-Stephan-Stanley%20Black%20%26%20Decker.png) ### Stephan Bader Director, Customer Service and Parts ![avatar-Patrick-EVbox-2](https://info.mavenoid.com/hs-fs/hubfs/avatar-Patrick-EVbox-2.png?width=200&height=221&name=avatar-Patrick-EVbox-2.png) ### Patrick Muns Director, Support & Digital ![avatar-Noall-pura-1](https://info.mavenoid.com/hs-fs/hubfs/avatar-Noall-pura-1.png?width=200&height=221&name=avatar-Noall-pura-1.png) ### Noall Foxley Product Manager, Customer Experience ![avatar-Andrée-ecobee](https://info.mavenoid.com/hs-fs/hubfs/avatar-Andr%C3%A9e-ecobee.png?width=200&height=221&name=avatar-Andr%C3%A9e-ecobee.png) ### Andrée Gosselin O'Meara VP Customer Support ![avatar-Jack-Markem-imaje](https://info.mavenoid.com/hs-fs/hubfs/avatar-Jack-Markem-imaje.png?width=200&height=221&name=avatar-Jack-Markem-imaje.png) ### Jack Rijnenberg Head of Global Service Enablement ![avatar-Glenn-frontpoint](https://info.mavenoid.com/hs-fs/hubfs/avatar-Glenn-frontpoint.png?width=200&height=221&name=avatar-Glenn-frontpoint.png) ### Glenn Blackwell Director of Product Experience ### More speakers coming soon ![](https://7528311.fs1.hubspotusercontent-na1.net/hubfs/7528311/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/team-member-small-3.png) ### Team Member Name Role at Company ![](https://7528302.fs1.hubspotusercontent-na1.net/hubfs/7528302/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/team-member-small-4.png) ### Team Member Name Role at Company ## Curious what to expect? #### Watch our October Summit highlights - ![chicago-summary](https://info.mavenoid.com/hs-fs/hubfs/chicago-summary.jpg?width=800&height=800&name=chicago-summary.jpg) - ![](https://7528315.fs1.hubspotusercontent-na1.net/hub/7528315/hubfs/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/gallery-2.png?) - ![](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/gallery-3.png?) ## Agenda ![amsterdam-venue-01](https://21167530.fs1.hubspotusercontent-na1.net/hub/21167530/hubfs/amsterdam-venue-01.jpg?width=1200&length=1200&name=amsterdam-venue-01.jpg) ![amsterdam-venue-03](https://21167530.fs1.hubspotusercontent-na1.net/hub/21167530/hubfs/amsterdam-venue-03.jpg?width=1200&length=1200&name=amsterdam-venue-03.jpg) ![amsterdam-venue-02](https://21167530.fs1.hubspotusercontent-na1.net/hub/21167530/hubfs/amsterdam-venue-02.jpg?width=1200&length=1200&name=amsterdam-venue-02.jpg) ![amsterdam-summary-3](https://21167530.fs1.hubspotusercontent-na1.net/hub/21167530/hubfs/amsterdam-summary-3.jpg?width=1200&length=1200&name=amsterdam-summary-3.jpg) ### 9:00 - Coffee and registration ### 10:00 - Opening Keynote: Multimodal AI for real-world support ### 10:30 - Panel: Designing support journeys for complex products ### 11:30 - Masterclass: How Multimodal and voice capabilities improve resolution everywhere ### 12:15 - Lunch ### 13:30 - Improving Resolution at Scale: Lessons from live support operations ### 14:15 - From Concept to Confidence: What happens after you launch AI in support ### 15:15 - Scaling support: How support leaders build for the next phase ### 16:00 - Closing networking reception ## Venue ### 📍 The Hoxton Lloyd, Eastern Docklands Join us at The Hoxton, a beautifully restored 1921 shipping office turned boutique hotel, located in the dynamic Eastern Docklands. This diverse neighborhood is celebrated for its independent retailers, characterful bars, and artisanal bakeries. Overlooking the harbor and set beside a traditional Dutch windmill, the venue offers a distinctive and inspiring environment — ideal for meaningful discussions, new connections, and fresh ideas.   [Open Google Maps](https://maps.app.goo.gl/TKLsJdzsZGzGNviq8) ## Space is limited — save your seat today The countdown is complete [![Security-Privacy-Badges](https://info.mavenoid.com/hubfs/Security-Privacy-Badges.svg "Security-Privacy-Badges")](https://www.mavenoid.com/en/blog/mavenoid-is-now-even-more-secure-and-accessible-for-hardware-companies) Mavenoid is a trusted partner to world-class support teams. [![G2 Email - Summer 2025](https://info.mavenoid.com/hubfs/G2%20Email%20-%20Summer%202025.svg "G2 Email - Summer 2025")](https://www.g2.com/products/mavenoid/reviews) --- ©2026 Mavenoid AB. All rights reserved. [Privacy Policy](https://www.mavenoid.com/en/privacy/privacy-policy) | [Terms of Service](https://www.mavenoid.com/en/terms-of-service/) | [Cookie Policy](https://www.mavenoid.com/en/cookie-policy/) | [Data Processing Agreement](https://www.mavenoid.com/en/data-processing-agreement/) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://info.mavenoid.com/media-transcripts/202430013354/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://21167530.fs1.hubspotusercontent-na1.net/hubfs/21167530/PSS%20Recap%20Video.mp4", "dateModified" : "2025-12-12T13:20:23.789Z", "duration" : "PT1M13.974S", "height" : 1080, "name" : "PSS Recap Video", "thumbnailUrl" : "https://21167530.fs1.hubspotusercontent-na1.net/hubfs/21167530/PSS%20Recap%20Video.mp4/medium.jpg?t=1765545623789", "uploadDate" : "2025-12-12T13:20:07.965Z", "width" : 1920 } ```