Ghania Ibelaidene
Technical Support Leader at Eve Home
ON DEMAND
Smarter support through Product Identification& App Personalization
Learn how customers benefit when product details are pre-filled using Mavenoid's PIM integration, making support faster, simpler, and frustration-free.
Join us for the first edition of Resolution in Action, Mavenoid’s new spotlight series showing how leading brands use AI, integrations, and thoughtful design to create smoother support experiences.
In this episode, we explore how Eve, a design-driven German smart-home brand made it easier for customers to get help by streamlining product identification and app pre-fill using Mavenoid’s AI and integrations. By connecting Prodigy PIM, Zendesk, and the Eve app, customers now see their product model details automatically filled in – resulting in an 81% self-service resolution rate and significantly fewer steps to get the answers they need.
Speakers
Johan Högenberg
Director of Customer Success, EMEA
What you'll learn
How Eve Home reduced friction in customer support through intelligent product identification
A behind-the-scenes look at how Mavenoid integrates with Prodigy PIM, Zendesk, and mobile apps
How automation and AI turned repetitive tasks into seamless user experiences
Key takeaways for brands looking to scale self-service without sacrificing quality
Who should attend
This session is for anyone involved in delivering exceptional customer support and service experiences, especially if you’re looking to bring more automation, intelligence, and measurable impact into your operations.
Support and CX leaders
Who want to increase self-service resolution rates and elevate customer satisfaction at the same time.
Operations and product teams
Exploring how AI integrations can streamline support flows.
Digital transformation and innovation managers
Aiming to modernize service infrastructure.
Mavenoid customers and partners
Looking for inspiration and practical examples of successful implementations.
Agenda
Welcome & framing
What the “Resolution in Action” series is about
The challenge
How Eve Home identified friction in product setup and support
The implementation
PIM + AI = Seamless customer flow
The results
81% self-service resolution, 50% fewer tickets
Key takeaways & live Q&A
Why attend
See resolution in action, not theory
This short session shows exactly how AI-powered support transforms outcomes, boosts customer satisfaction, and empowers teams to focus on what matters most.