Ghania Ibelaidene
Technical Support Leader at Eve Home
Dec 11, 17:00 CET / 11 AM ET
Smarter support through Product Identification& App Personalization
How Eve Home used Mavenoid’s PIM integration to pre-fill product data and achieve 81% self-service resolution
Join us for the first edition of Resolution in Action, Mavenoid’s new customer spotlight series showcasing how world-leading brands are solving real-world support challenges with AI, integrations, and thoughtful design.
In this episode, we dive into how Eve Home, the design-driven German smart home brand, streamlined product identification and app pre-fill using Mavenoid’s AI and integrations.
Discover how their team connected Prodigy PIM, Zendesk, and the Eve app to automatically pre-fill model details, achieving an 81% self-service resolution rate and cutting support tickets by 50% year over year.
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Speakers
Johan Högenberg
Principal Solution Manager at Mavenoid
More speakers coming soon
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Role at Company
Team Member Name
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What you'll learn
How Eve Home reduced friction in customer support through intelligent product identification
A behind-the-scenes look at how Mavenoid integrates with Prodigy PIM, Zendesk, and mobile apps
How automation and AI turned repetitive tasks into seamless user experiences
Key takeaways for brands looking to scale self-service without sacrificing quality
Who should attend
This session is for anyone involved in delivering exceptional customer support and service experiences, especially if you’re looking to bring more automation, intelligence, and measurable impact into your operations.
Support and CX leaders
Who want to increase self-service resolution rates and reduce ticket volumes.
Operations and product teams
Exploring how AI integrations can streamline support flows.
Digital transformation and innovation managers
Aiming to modernize service infrastructure.
Mavenoid customers and partners
Looking for inspiration and practical examples of successful implementations.
What you'll learn
How Eve Home reduced friction in customer support through intelligent product identification
A behind-the-scenes look at how Mavenoid integrates with Prodigy PIM, Zendesk, and mobile apps
How automation and AI turned repetitive tasks into seamless user experiences
Key takeaways for brands looking to scale self-service without sacrificing quality
Agenda
Welcome & framing
What the “Resolution in Action” series is about
The challenge
How Eve Home identified friction in product setup and support
The implementation
PIM + AI = Seamless customer flow
The results
81% self-service resolution, 50% fewer tickets
Key takeaways & live Q&A
Why attend
See resolution in action, not theory
This 25-minute session shows exactly how AI-powered support transforms outcomes, boosts customer satisfaction, and empowers teams to focus on what matters most.
Register now
Save your spot for the live session
Can’t make it live? Register anyway, and we’ll send you the full recording and highlights after the event.