Resolution in Action: How PetSafe achieved 350% self-service growth without scaling their team

Most support leaders are being asked to do more with less. PetSafe took that constraint and turned it into a competitive advantage.

Starting with no self-service at all, they launched Mavenoid with five automated flows, and grew from 4,000 live chats to over 18,000 monthly interactions across a complex, multi-brand product catalog.

📅 April 29, 2026 · 🕐 11:00 AM ET / 5:00 PM CET · ⏱️ 30 min + Q&A

Joey Yow,
Sr. Manager, Digital Support · PetSafe

Joe Poupard,
Dir. of Customer Success · Mavenoid

LIVE WEBINAR

How PetSafe achieved 350% self-service growth without scaling their team

Most support leaders are being asked to do more with less. PetSafe took that constraint and turned it into a competitive advantage.

What you'll learn

How PetSafe built a scalable, multi-brand support operation on a single AI platform

The growth metrics and business outcomes that made the case for continued investment

What PetSafe is building next and how they're using Mavenoid to get there

Speakers

Joey Yow

Joe Poupard

Who this is for

Support and CX leaders

Operations and product teams

Multi-brand organizations

Mavenoid customers and partners

Agenda

Welcome & framing

The challenge: supporting diverse brands at scale

The journey: from digital self-service to multi-channel AI

The results: ROI, efficiency, and customer impact

What's next: presales, voice expansion & app experiences

Key takeaways & live Q&A

Save your spot