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ON DEMAND WEBINAR

How PetSafe achieved 350% self-service growth without scaling their team

Most support leaders are being asked to do more with less. PetSafe took that constraint and turned it into a competitive advantage.

Starting with no self-service at all, they launched Mavenoid with five automated flows and grew self-service interactions dramatically across a complex, multi-brand product catalog — without adding headcount. 

undefined-1Joey Yow,
Sr. Manager, Digital Support · PetSafe		 joe-circleJoe Poupard,
Dir. of Customer Success · Mavenoid

 

What you'll learn

Practical insights from a real multi-brand support operation:
 

How PetSafe built a scalable, multi-brand support operation on a single AI platform

The growth metrics and business outcomes that made the case for continued investment

What PetSafe is building next and how they're using Mavenoid to get there

Speakers

PetSafe-Joey-Yow-photo-color

Joey Yow

Senior Manager, Digital Support Experience, PetSafe
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Joe Poupard

Director of Customer Success, US, Mavenoid

Who this is for

This session is for anyone delivering exceptional customer support at scale — especially across a complex brand portfolio.

Support and CX leaders

Operations and product teams

Multi-brand organizations

Mavenoid customers and partners