---
title: "Resolution in Action: How PetSafe achieved 350% self-service growth without scaling their team"
description: Starting with no self-service at all, they launched Mavenoid with five automated flows, and grew from 4,000 live chats to over 18,000 monthly interactions across a complex, multi-brand product catalog.
image: https://info.mavenoid.com/hubfs/Resolution%20in%20action%20-%20PetSafe%20-%20No%20date.jpg
---

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###### ON DEMAND WEBINAR

# How PetSafe achieved 350% self-service growth without scaling their team

#### Most support leaders are being asked to do more with less. PetSafe took that constraint and turned it into a competitive advantage.

Starting with no self-service at all, they launched Mavenoid with five automated flows and grew self-service interactions dramatically across a complex, multi-brand product catalog — without adding headcount. 

| ![undefined-1](https://info.mavenoid.com/hs-fs/hubfs/undefined-1.png?width=40&height=40&name=undefined-1.png)Joey Yow, Sr. Manager, Digital Support · PetSafe | ![joe-circle](https://info.mavenoid.com/hs-fs/hubfs/joe-circle.png?width=40&height=40&name=joe-circle.png)Joe Poupard, Dir. of Customer Success · Mavenoid |
| --- | --- |

 

## What you'll learn

Practical insights from a real multi-brand support operation:

 

### How PetSafe built a scalable, multi-brand support operation on a single AI platform

### The growth metrics and business outcomes that made the case for continued investment

### What PetSafe is building next and how they're using Mavenoid to get there

## Speakers

![PetSafe-Joey-Yow-photo-color](https://info.mavenoid.com/hs-fs/hubfs/PetSafe-Joey-Yow-photo-color.jpg?width=300&height=300&name=PetSafe-Joey-Yow-photo-color.jpg)

### Joey Yow

Senior Manager, Digital Support Experience, PetSafe

![joe-poupard-photo-color-1](https://info.mavenoid.com/hs-fs/hubfs/joe-poupard-photo-color-1.jpg?width=300&height=300&name=joe-poupard-photo-color-1.jpg)

### Joe Poupard

Director of Customer Success, US, Mavenoid

## Who this is for

This session is for anyone delivering exceptional customer support at scale — especially across a complex brand portfolio.

### Support and CX leaders

### Operations and product teams

### Multi-brand organizations

### Mavenoid customers and partners

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---

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