---
title: "Resolution in Action: Truvolt – Building advanced voice experiences"
description: Learn how Truvolt's support organization leveraged Voice Assist to turn voice into a high-impact resolution channel.
---

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###### ON DEMAND

# Building advanced voice experiences with Mavenoid

#### Learn how Truvolt's support organization leveraged Voice Assist to turn voice into a high-impact resolution channel.

#### Tune in for Resolution in Action, Mavenoid's spotlight series showing how leading brands use AI, integrations, and thoughtful design to create smoother support experiences.

In this session, learn how Truvolt built on their success with digital self-service to launch and scale Voice Assist across multiple brands. Discover how their team achieved measurable ticket reduction, simplified their support stack, and continues to expand high-impact use cases with confidence. 

## Speakers

![Truvolt-photo-color](https://info.mavenoid.com/hs-fs/hubfs/Truvolt-photo-color.jpg?width=300&height=300&name=Truvolt-photo-color.jpg)

### Lizabeth Felice

Customer Service Technical Manager

![joe-poupard-photo-color-1](https://info.mavenoid.com/hs-fs/hubfs/joe-poupard-photo-color-1.jpg?width=300&height=300&name=joe-poupard-photo-color-1.jpg)

### Joe Poupard

Director of Customer Success, US

## What you'll learn

### How Truvolt scaled from digital self-service to voice across multiple brands

### How TruVolt uses flexible voice routing to blend automation and agent expertise

### How Voice Assist delivered measurable ticket reduction and efficiency gains

### How TruVolt’s proactive approach to new use cases enables ongoing expansion

## Who should tune in

This session is for anyone involved in delivering exceptional customer support and service experiences, especially if you’re looking to bring more automation, intelligence, and measurable impact into your operations.

### Support and CX leaders

Who want to increase self-service resolution rates and elevate customer satisfaction at the same time.

 

### Operations and product teams

Exploring how AI integrations can streamline support flows.

### Digital transformation and innovation managers

Aiming to modernize service infrastructure.

### Mavenoid customers and partners

Looking for inspiration and practical examples of successful implementations.

## Agenda

### Welcome & framing

### The challenge

### The implementation

### The results

### Key takeaways & live Q&A

## Access the recording

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Mavenoid is a trusted partner to world-class support teams.

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