Lizabeth Felice
Customer Service Technical Manager
FEBRUARY 26, 11 AM ET │5 PM CET
Building advanced voice experiences with Mavenoid
Learn how Truvolt's support organization leveraged Voice Assist to turn voice into a high-impact resolution channel.
Join us for Resolution in Action, Mavenoid's spotlight series showing how leading brands use AI, integrations, and thoughtful design to create smoother support experiences.
In this session, learn how Truvolt built on their success with digital self-service to launch and scale Voice Assist across multiple brands. Discover how their team achieved measurable ticket reduction, simplified their support stack, and continues to expand high-impact use cases with confidence.
Speakers
Joe Poupard
Director of Customer Success, US
What you'll learn
How Truvolt scaled from digital self-service to voice across multiple brands
How TruVolt uses flexible voice routing to blend automation and agent expertise
How Voice Assist delivered measurable ticket reduction and efficiency gains
How TruVolt’s proactive approach to new use cases enables ongoing expansion
Who should attend
This session is for anyone involved in delivering exceptional customer support and service experiences, especially if you’re looking to bring more automation, intelligence, and measurable impact into your operations.
Support and CX leaders
Who want to increase self-service resolution rates and elevate customer satisfaction at the same time.
Operations and product teams
Exploring how AI integrations can streamline support flows.
Digital transformation and innovation managers
Aiming to modernize service infrastructure.
Mavenoid customers and partners
Looking for inspiration and practical examples of successful implementations.
Agenda
Welcome & framing
The challenge
The implementation
The results
Key takeaways & live Q&A
Why attend
See resolution in action, not theory
This short session shows exactly how AI-powered support transforms outcomes, boosts customer satisfaction, and empowers teams to focus on what matters most.