--- title: "Webinar: Broan NuTone" description: Discover how Broan-NuTone transformed customer support with intelligent voice automation and a multimodal strategy, improving response times and customer satisfaction. Register for the webinar. --- [Skip to content](https://info.mavenoid.com/webinar-broan-nutone#main-content) [![Mavenoid logo featuring the brand name in a bold, modern font alongside a circular icon symbolizing AI-driven support solutions.](https://info.mavenoid.com/hubfs/mavenoid-logo-orange.svg)Homepage](https://www.mavenoid.com/) # Reimagining Voice Support: The Journey to Multimodal CX with Broan-NuTone #### On-Demand Webinar [Watch now](https://info.mavenoid.com/webinar-broan-nutone#Register) [![Broan Webinar Laptop-1](https://info.mavenoid.com/hubfs/Broan%20Webinar%20Laptop-1.png "Broan Webinar Laptop-1")](https://info.mavenoid.com/webinar-broan-nutone#Register) # Reimagining Voice Support: The Journey to Multimodal CX with Broan-NuTone ### Live Webinar┃July 22, 11 AM - 11:45 AM CT  [Register today](https://info.mavenoid.com/webinar-broan-nutone#Register) # Reimagining Voice Support: The Journey to Multimodal CX with Broan-NuTone ### Live Webinar┃July 22, 11 AM - 11:45 AM CT  [Register today](https://info.mavenoid.com/webinar-broan-nutone#Register) ### What started as a solution for overloaded phone lines has evolved into a multimodal support strategy that’s transforming how Broan-NuTone serves its customers. Faced with rising call volumes and long wait times, Broan-NuTone partnered with Mavenoid to launch intelligent voice automation. The result: dramatic improvements in response time, agent efficiency, and customer satisfaction. But Voice was just the beginning. In this session, learn how Broan-NuTone expanded their strategy across digital channels to create a unified support experience—and how they’re now applying it to complex use cases like helping customers identify and order the right spare part, no matter where they start their journey. [Register today](https://info.mavenoid.com/webinar-broan-nutone#Register) ![Voice assist](https://info.mavenoid.com/hs-fs/hubfs/Voice%20assist.png?width=500&height=500&name=Voice%20assist.png "Voice assist") #### It started with digital self-service. Then came voice. Now, Broan-NuTone is embracing a fully multimodal support strategy. What began as a way to reduce pressure on overloaded phone lines has evolved into a seamless, integrated approach to customer support. Broan-NuTone initially partnered with Mavenoid to deliver scalable digital self-service, then expanded into intelligent voice automation to tackle rising call volumes and reduce wait times. The impact was immediate: faster resolutions, more efficient agents, and higher customer satisfaction. In this session, you’ll learn how Broan-NuTone expanded its support strategy across digital and voice channels to create a unified, consistent experience — now supporting complex needs like guiding customers to the right spare part, no matter how or where their journey begins. [Access the recording](https://info.mavenoid.com/webinar-broan-nutone#Register) ## Speakers ![don-lyskawa-green](https://info.mavenoid.com/hs-fs/hubfs/don-lyskawa-green.jpg?width=300&height=300&name=don-lyskawa-green.jpg) ### Donald Lyskawa Product Support Manager at Broan-NuTone ![joe-green](https://info.mavenoid.com/hs-fs/hubfs/joe-green.jpg?width=300&height=300&name=joe-green.jpg) ### Joe Poupard Enterprise Customer Success Director at Mavenoid ### More speakers coming soon ![](https://7528311.fs1.hubspotusercontent-na1.net/hubfs/7528311/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/team-member-small-3.png) ### Team Member Name Role at Company ![](https://7528302.fs1.hubspotusercontent-na1.net/hubfs/7528302/raw_assets/public/mV0_d-cms-elevate-theme_hubspot/elevate/images/team-member-small-4.png) ### Team Member Name Role at Company ## You'll learn ### How Broan-NuTone reduced speed-to-answer by over 75% and cut call abandonment from 25% to under 10% using Voice Assist. ### What it takes to build a multimodal support strategy that delivers consistency across phone, web, and search. ### How digital self-service achieved a 63% resolution rate, freeing up agents for more complex tasks. ### Why voice is still a critical entry point for many users—and how to design for seamless transitions between channels. ### How Broan-NuTone is using automation to tackle high-friction use cases like spare parts identification and ordering. ## Get Access ##### Register below to watch the webinar [![Security-Privacy-Badges](https://info.mavenoid.com/hubfs/Security-Privacy-Badges.svg "Security-Privacy-Badges")](https://www.mavenoid.com/en/blog/mavenoid-is-now-even-more-secure-and-accessible-for-hardware-companies) Mavenoid is a trusted partner to world-class support teams. [![G2 Email - Summer 2025](https://info.mavenoid.com/hubfs/G2%20Email%20-%20Summer%202025.svg "G2 Email - Summer 2025")](https://www.g2.com/products/mavenoid/reviews) --- ©2026 Mavenoid AB. All rights reserved. [Privacy Policy](https://www.mavenoid.com/en/privacy/privacy-policy) | [Terms of Service](https://www.mavenoid.com/en/terms-of-service/) | [Cookie Policy](https://www.mavenoid.com/en/cookie-policy/) | [Data Processing Agreement](https://www.mavenoid.com/en/data-processing-agreement/)