What began as a way to reduce pressure on overloaded phone lines has evolved into a seamless, integrated approach to customer support. Broan-NuTone initially partnered with Mavenoid to deliver scalable digital self-service, then expanded into intelligent voice automation to tackle rising call volumes and reduce wait times. The impact was immediate: faster resolutions, more efficient agents, and higher customer satisfaction.

In this session, you’ll learn how Broan-NuTone expanded its support strategy across digital and voice channels to create a unified, consistent experience — now supporting complex needs like guiding customers to the right spare part, no matter how or where their journey begins.