Product support carries its unique challenges. In today’s climate, we’re seeing a desire by companies to stay ahead on their customer satisfaction by investing in things like personalized support as well as self-service capabilities, while the pressure is increasing to manage and even reduce costs.

When thinking through your support strategy for 2023, it’s important to keep these developments in mind. But how do you prioritize? Where can you have the biggest impact? And which metrics are relevant to measure in the coming year? Join this fireside chat with Mischa Schirris, Head of Partnerships at Mavenoid, and Karl Evans, COO - Support Solutions at Sigma Technology Group, to find out.